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How to Find a Trustworthy A/C Company: Questions to Ask

AC-technician

For Los Angeles residents, air conditioning isn’t just a luxury; it’s a bare necessity. During sweltering summer days in SoCal, an optimally functioning air conditioning system is essential. Without one, both your comfort and health can be put at risk. A faulty HVAC system can pose numerous threats to your well-being, including carbon monoxide leaks, toxic refrigerants, and more.

Furthermore, an improper AC installation might cause your system to operate inefficiently. In fact, according to Energy Star, more than half of all new systems in homes across the United States can’t perform to their rated efficiency because of poor installation.

In order to keep your air conditioning in top-notch shape, you need to find a reputable, high-quality team of professional AC technicians. HVAC systems are intricate systems that require advanced training and specialized expertise. It’s crucial to hire a licensed, certified professional who will complete the job correctly the first time around.

When you’re on the hunt for a trustworthy AC company, it’s important to ask the right questions. You should never hire a company based on prices alone. Here are some questions to consider asking to ensure you choose the right AC company. 

1. Does the Company Have an Air Conditioning License?

HVAC-technician

This is one of the most important questions to ask before hiring an HVAC company. In California, the proper state licensing is the minimum requirement to run an air conditioning company. Requiring a business to be licensed protects the public, including you. HVAC companies that do not have the proper licenses are unaccountable to regulators and may go MIA if an installation or repair goes wrong.

 To keep your family and your home safe, always make sure an AC company is fully licensed. Always ask to see a copy.

 2. Is the Company Insured?

This is another crucial question that can sometimes get overlooked. Quality HVAC companies will always be insured. This guarantees that you’re protected in case something goes wrong. Always ask to see proof of insurance before hiring an air conditioning company.

3. How Long Has the Company Been in Business?

Did you know that one in five AC companies will close every year? In the world of HVAC, experience is everything. To ensure you’re receiving amazing services, you want to find a company with years of experience. An air conditioning company that has been in operation for only a couple of months or years may not have the experience or insight needed to properly complete a job. When it comes to your home, experience truly matters.

Only hire an HVAC company that has been in business five years or longer. Most reputable companies will clearly state their business tenure. Be wary of AC companies that have closed because of a bad reputation only to reopen under a new name. 

4. Is the Company NATE Certified?

The North American Technician Excellence (NATE) program is the industry’s certification body for technical expertise. Always hire an HVAC company with NATE-certified technicians. This guarantees you’re hiring a team of qualified experts who will perform superior repairs and installations.

 5. What is Their Complaint Resolution?

An honest and ethical air conditioning company will never dodge any problems. If any issues should arise, a trustworthy company will always go the extra mile to make it right. If an HVAC company doesn’t provide you with a straightforward answer to this simple question, take your business elsewhere.

6. What is and What is Not Included in Your Quote?

A trustworthy air conditioning company is also extremely transparent. They should be completely open when it comes to the exclusions and inclusions of a project quote. A good HVAC company will tell you upfront if they will replace all existing parts of your air conditioning system and also inform you about any guarantee exclusions or warranties.

Always get these details in writing. This will help you know exactly where money is going and what the company is using it for.

Other Things to Consider

Besides asking questions, there are a few other actionable steps you can take in order to find a great air conditioning company. These include:

  • References:  While word of mouth is a great way to find an HVAC contractor, you should also do your due diligence. Before hiring any company, check review websites such as Yelp and Google Business to see what past customers had to say about the company. You can also ask the company to provide references as well.
  • Availability: Many HVAC companies will be closed during the weekend. But what if your AC system breaks and you need immediate service right away? It’s always best to find a company that offers 24/7 availability in case of an emergency.
  • Additional Services: A good AC company is also a well-rounded one. Many reputable HVAC companies will specialize in additional services, such as attic insulation or duct replacement.

Los Angeles’ Trusted AC Company

For nearly 10 years, Global Green Solutions has been the trusted provider of HVAC services for Los Angeles residents. Our fully licensed and NATE-certified technicians specialize in a wide range of services, including AC installation and repair, heating repair, attic insulation, duct replacement, radiant barriers, and so much more. We’re committed to providing honest, trustworthy services that you can count on.

To learn more or to get your free quote, contact us today by calling 888-860-4826. We look forward to helping you and your loved ones stay cool and comfy all season long!